5.10. Troubleshooting Aircraft Syncing

Use this section when an aircraft isn’t shown when you expect it.

If You Cannot See Any Aircraft on AvPlan Web

1. Confirm you are signed in to the correct AvPlan account.
2. Open `Aircraft` in AvPlan Web and check whether aircraft appear there.
3. On an AvPlan device, make sure `Sync Aircraft` is enabled.
4. Allow the device time to sync.
5. Restart the AvPlan app if the aircraft still does not appear.
6. Confirm the aircraft was saved in AvPlan Web.
   

!If you expect to see aircraft on an AvPlan device but none appear, check `Sync Aircraft` on the device first.

If an Aircraft Is Missing From Planning

1. Open `Aircraft`.
2. Confirm the aircraft exists and has a callsign.
3. Confirm the Type has required planning fields such as ICAO, basic performance, units, weights, and fuel.
4. Confirm the aircraft has individual details such as registration and empty weight where required.
5. Save the aircraft and return to Planning.
   

If W&B or Fuel Does Not Work

1. Open the Type.
2. Check `Weight Units`, `Fuel Units`, `Fuel Type`, `Fuel Specific Gravity`, and `Arm Units`.
3. Check W&B envelope points, loading stations, and fuel tanks.
4. Check the individual aircraft empty weight and empty arm.
5. Save and re-open the plan.
   

If Imported Data Looks Wrong

1. Open the imported aircraft.
2. Review Type details, units, weights, performance, W&B, fuel tanks, and aircraft defaults.
3. Correct any values from the POH or aircraft documentation.
4. Press `Save`.
   

*Creating or editing the aircraft in AvPlan Web is not enough if the device is not set to sync aircraft.