We are the industry leader for EFB support services and take great pride in providing exceptional customer support. We understand that all users are different and will require different levels of support. With a full time help desk, you can always contact us by email, phone or via the in-app chat function. We also conduct regular webinars, and (in non COVID times) regular seminars, as well as producing a weekly newsletter of user tips and tricks.

The team are here to help you.

Call Us

The support desk is available from 2230 UTC to 0730 UTC Monday to Friday.

Australia: +61 3 8370 3024

New Zealand: +64 9 87 14811

Online Chat

From the website, use the intercom icon in the bottom right hand corner to chat the with team. From the AvPlan EFB app, tap the life ring icon to chat with the support team.

Frequently Asked Questions

Find answers to all the commonly asked questions here.

Make an Inquiry

Visit Us

23 Second Avenue
(cnr. Second Av & First St)
Moorabbin Airport VIC 3194
Melbourne, Australia

Postal Address

PO Box 2850
Cheltenham VIC 3192
Melbourne, Australia

Email Us

Phone Us

The support desk is available from 0030 UTC to 0730 UTC Monday to Friday.

AU +61 3 8370 3024

NZ +64 9 871 4811

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